At WM Secretes, we aim to provide a smooth and reliable shipping experience for all our customers. This policy outlines the shipping options, delivery timelines, costs, and other important details.
1. Shipping Destinations
We ship to [Insert Countries or Regions, e.g., most countries worldwide]. If your location is not listed during checkout, please contact us at [Insert Contact Email] to confirm availability.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- During peak seasons or holidays, processing times may extend slightly.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 7-15 business days.
- Express Shipping: Estimated delivery time is 3-7 business days (additional charges apply).
Delivery times may vary depending on your location and external factors such as customs clearance or courier delays.
4. Shipping Costs
Shipping fees are calculated based on your location, the weight of the order, and the chosen shipping method. The total cost will be displayed at checkout before payment.
- Free Shipping: Available for orders over [Insert Amount] (if applicable).
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment on the courier’s website.
6. Customs and Duties
For international orders:
- Customs duties, taxes, or import fees may be charged by your country upon delivery. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.
- We recommend checking with your local customs office for more information.
7. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances. If your order is delayed or lost:
- Contact us at [Insert Contact Email], and we will work with the courier to resolve the issue.
- Please allow up to [Insert Days, e.g., 30 business days] for lost shipment investigations.
8. Incorrect Shipping Information
Ensure that your shipping address is accurate and complete when placing your order.
- If an incorrect address is provided, we are not responsible for delays or failed deliveries.
- Additional charges may apply if the order needs to be re-shipped.
9. Order Cancellation or Changes
- Once an order has been shipped, it cannot be canceled or modified.
- If you need to make changes, please contact us within [Insert Timeframe, e.g., 12 hours] of placing your order.
10. Contact Us
For any questions or concerns about shipping and delivery, reach out to us