Returns & Refunds

At WM Secretes, we value your satisfaction and are committed to providing high-quality products. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging, including any tags or accessories.
• Returns must be initiated within 30 days of receiving your order.

Certain items, such as final sale or clearance products, may not be eligible for return. This will be indicated on the product page.

2. Non-Returnable Items

We cannot accept returns for:

• Items that have been used, washed, or damaged.
• Custom or personalized items.
• Gift cards or promotional items.

3. Return Process

Follow these steps to return your item:

1. Contact us at [Insert Email Address] with your order number and reason for return.
2. Our customer service team will provide you with return instructions and a return authorization (if applicable).
3. Ship the item back to us at the address provided, using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Policy

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5-7 business days to your original payment method.
• You will receive a confirmation email once the refund has been issued.

Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

If you would like to exchange your item for a different size or color:

• Follow the same return process outlined above.
• Place a new order for the desired item.

Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [Insert Email Address] with your order number and photos of the issue.
• We will offer a replacement, refund, or store credit, based on your preference.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check with your bank or payment provider, as processing times may vary.
• If the issue persists, contact us at [[email protected]], and we will assist you.

8. Contact Us

If you have any questions or concerns about returns and refunds, reach out to us